About EbookSaathi

About Us

Learn more about EbookSaathi, how our digital bookstore works, the terms that apply to your purchases, and how we protect your personal information.

About UsTerms & ConditionsPrivacy Policy

WHO WE ARE

About EbookSaathi

EbookSaathi is an online digital bookstore created to make educational and informational eBooks accessible to readers. Our aim is to provide a convenient way for users to discover digital books, explore available titles, and purchase the eBooks that suit their interests and learning needs.

We aim to make the purchasing process simple, convenient, and accessible. Users can browse available eBooks, add products to their shopping cart, and complete their purchases directly through the website.

No account is required. You do not need to create an account or log in to browse eBooks or place an order. At checkout, you provide the information requested, such as your name, phone number, and email address, so that your order can be processed and communicated to you.

We strive to provide accurate product descriptions and a smooth purchasing experience. If you have a question about an eBook, an order, or our services, please contact us through the contact options made available on our website.

EbookSaathi also offers selected eBooks for free. To keep this benefit available to more readers, each user may claim only one free eBook in a calendar month. If you purchase eBooks, you may purchase as many as you wish, subject to product availability and successful payment. Free eBook claims may be checked using the contact or order information available to us, and attempts to bypass this limit may be declined.

Easy Shopping

Browse eBooks and place orders without creating an account.

Guest Checkout

Provide your contact details only when placing an order.

Clear Policies

Understand our purchase conditions and privacy practices.

PLEASE READ CAREFULLY

Terms & Conditions

These Terms & Conditions govern your access to and use of EbookSaathi and your purchase of digital eBooks through our website. By using the website or placing an order, you agree to these terms. If you do not agree, please discontinue use of the website.

1. Eligibility and Acceptance

You must have the legal capacity to enter into a binding agreement under applicable law to make purchases on EbookSaathi. If you are not legally capable of entering into such an agreement, you should use the website only with the involvement of a parent or legal guardian where permitted by law. You are responsible for providing accurate information when placing an order.

2. Products and Digital Delivery

EbookSaathi offers digital eBooks and related digital products. Product descriptions, formats, prices, and availability are displayed on the relevant product pages. Digital products are supplied electronically rather than as physical books. Delivery instructions or access details will be communicated through the method specified during checkout or on the relevant product page. Delivery may depend on successful payment verification and technical availability.

3. Pricing and Payment

All prices and applicable charges will be displayed before you confirm your purchase. You are responsible for reviewing the final order amount before payment. An order may be processed after the required payment has been successfully completed and verified. If a pricing, payment, or transaction error occurs, we may contact you to resolve it and take appropriate action in accordance with applicable law.

4. Free eBooks and Monthly Limit

Selected eBooks may be offered free of charge. Each user may claim a maximum of one free eBook per calendar month. The monthly limit applies to free eBooks only; it does not limit the number of paid eBooks you may purchase. You may purchase multiple paid eBooks in the same order or in separate orders, subject to availability and successful payment.

Because guest checkout does not require an account, we may use available order and contact details, such as a phone number or email address, to help identify repeated free eBook claims. Attempts to evade the limit, use false details, or abuse free offers may result in a free claim being declined or restricted. This policy does not affect any rights that cannot be limited under applicable law.

5. Order Cancellation, Returns and Refunds

Because eBooks are digital products that can be delivered electronically, please carefully review the product description, format, and price before purchasing.

Once an order has been successfully placed and payment has been completed, the order generally cannot be cancelled, returned, or exchanged at the customer's request. Digital products cannot ordinarily be returned in the same way as physical goods after delivery or access has been provided.

However, this policy does not exclude any refund, cancellation, replacement, or other remedy that is required by applicable law. If you are charged incorrectly, charged more than once, do not receive the purchased product, or receive a materially incorrect or defective digital product, please contact us so that we can investigate and provide an appropriate resolution where applicable.

Any refund approved by us will be processed through an appropriate payment method, subject to the applicable payment provider's procedures and timelines.

6. Customer Information and Guest Checkout

You are not required to register for an account or log in to purchase eBooks. During checkout, you must provide accurate details requested by the website, which may include your name, phone number, email address, and order information. These details may be used to verify, process, fulfil, and communicate about your order. Please ensure that your contact information is correct so that we can contact you if necessary.

7. Intellectual Property and Permitted Use

Unless otherwise stated, the website's original content, branding, design, and materials are protected by applicable intellectual property laws. eBooks may also be subject to separate copyright and licence restrictions. Purchasing an eBook grants only the rights expressly provided with that product or under the applicable licence. You must not unlawfully reproduce, redistribute, resell, publish, or commercially exploit an eBook without the required permission, except where permitted by applicable law.

8. Prohibited Activities and Website Security

You must not use EbookSaathi for unlawful, fraudulent, deceptive, or harmful activities. Prohibited conduct includes:
  • Attempting to hack, disrupt, damage, or gain unauthorised access to the website, server, database, APIs, or administrative systems.
  • Bypassing authentication, security controls, payment checks, access restrictions, or digital product protections.
  • Manipulating orders, prices, payment records, review records, or other database information without authorisation.
  • Submitting false payment confirmations, fraudulent orders, misleading information, or impersonating another person.
  • Uploading malicious code, attempting denial-of-service attacks, or interfering with the website's normal operation.
  • Using automated tools to scrape, overload, or misuse the website in violation of applicable law or our reasonable technical restrictions.
  • Infringing copyrights, violating another person's privacy, or using the website for any unlawful purpose.
We may investigate suspected misuse, restrict access where reasonably necessary, preserve relevant records, and report suspected unlawful conduct to the appropriate authorities where permitted or required by law.

9. Reviews and User-Submitted Content

If you submit a review or other content, you are responsible for ensuring that it is truthful, lawful, and does not infringe another person's rights. You must not submit abusive, defamatory, fraudulent, misleading, or unlawful material. We may moderate, remove, or restrict content that violates these terms or applicable law. Any handling of personal information in reviews will be subject to our Privacy Policy.

10. Website Availability and Third-Party Services

We aim to keep the website available and functioning properly, but uninterrupted access cannot be guaranteed. Maintenance, technical failures, connectivity problems, security incidents, or third-party service interruptions may temporarily affect the website or order processing. External payment, hosting, communication, or other services may be subject to their own terms and privacy practices.

11. Limitation of Liability

To the extent permitted by applicable law, EbookSaathi will not be liable for indirect or consequential losses arising from the use of the website, temporary service interruptions, or circumstances outside our reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable statutory consumer rights or remedies.

12. Changes to These Terms

We may update these Terms & Conditions when our services, business practices, or legal obligations change. Updated terms will be published on this page with a revised effective or last-updated date where appropriate. Continued use of the website after an update will be subject to applicable law and the terms that legally apply to your use or purchase.

13. Governing Law and Disputes

These terms are subject to the applicable laws of India, to the extent applicable to EbookSaathi and its users. Any dispute will be handled by the appropriate forum or authority in accordance with applicable law. Nothing in this clause limits any mandatory consumer rights or jurisdictional protections available under applicable law.

14. Contact and Grievances

If you have a question, complaint, or concern about an order or these terms, please use the contact details published on our website. We will review your concern and respond as reasonably practicable. If applicable law requires a designated grievance contact or specific complaint-handling procedure, the relevant details should be published here.

YOUR INFORMATION MATTERS

Privacy Policy

This Privacy Policy explains how EbookSaathi collects, uses, stores, and protects personal information when you visit our website, contact us, or purchase an eBook. We aim to handle your information responsibly and in accordance with applicable data protection and privacy laws.

1. Information We Collect

Depending on how you use our website, we may collect:
  • Contact information: your name, phone number, and email address provided during checkout or when you contact us.
  • Order information: the eBooks purchased, order reference, order status, transaction-related information, and relevant order history.
  • Communication information: messages or information you voluntarily provide when contacting us about a purchase, complaint, or enquiry.
  • Technical information: limited information such as browser details, device information, diagnostic logs, and website usage data where collected by our hosting, security, or analytics services.
We do not intentionally request more personal information than is reasonably necessary for the relevant purpose.

2. No Account or Login Required

EbookSaathi does not require customers to create an account or log in to browse eBooks or place orders. You can shop as a guest. When you decide to purchase, we collect the checkout information needed to process and communicate about your order. Not requiring an account does not mean that no personal information is collected during a purchase.

3. How We Use Your Information

We may use your information for the following purposes:
  • Creating, processing, and fulfilling your order.
  • Confirming payments and maintaining order records.
  • Sending order confirmations, delivery instructions, updates, or important service communications.
  • Responding to questions, complaints, refund requests, and customer support enquiries.
  • Detecting and investigating suspected fraud, payment abuse, security incidents, or unauthorised activity.
  • Maintaining website functionality, improving our services, and meeting legal or regulatory obligations.
We do not state or promise that information will be used only for one purpose if another use is permitted or required by applicable law.

4. Communication Through WhatsApp

If you provide a phone number and we use WhatsApp to communicate about your order, your number and relevant order details may be used to send order confirmations, delivery information, status updates, or customer support messages. For example, we may redirect you to WhatsApp after checkout so that you can contact us or continue the order-related communication process.

WhatsApp is operated by a third party and its own privacy policy and terms apply to your use of that service. Please avoid sending payment passwords, one-time verification codes, or other sensitive authentication information through ordinary chat messages.

5. Sharing of Information

We do not sell personal information to third parties. We may share information only where reasonably necessary for legitimate business purposes, including:
  • Service providers that support website hosting, database storage, payment processing, security, and order fulfilment.
  • Communication providers, including WhatsApp, when you use the relevant communication process.
  • Legal, regulatory, law-enforcement, or other authorised recipients when disclosure is required or permitted by applicable law.
  • Parties involved in protecting our rights, customers, systems, or services against fraud or security risks, where legally permitted.
Service providers may process information under their own contractual obligations and applicable privacy terms.

6. Storage and Security

We use third-party infrastructure and reasonable technical and organisational safeguards to help protect customer and order information against unauthorised access, loss, misuse, or alteration. Access to information should be limited to authorised purposes.

No website, database, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to take reasonable measures appropriate to the information we handle.

7. Data Retention

We retain personal and order information for as long as reasonably necessary to process purchases, provide customer support, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations. Retention periods may vary depending on the type of information and the purpose for which it was collected. Information that is no longer needed should be deleted or anonymised where appropriate and legally permissible.

8. Cookies and Technical Data

Our website or its service providers may use cookies, browser storage, logs, or similar technologies where needed for website functionality, security, preferences, performance, or analytics. The technologies used may depend on the website configuration and third-party services enabled. You can manage available cookie controls through your browser, although disabling certain technologies may affect some features.

9. Your Privacy Rights

Subject to applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to raise concerns about how it is handled. You may also have rights to withdraw consent where processing relies on consent, subject to legal and operational limitations.

To submit a privacy request, contact us using the contact details published on the website. We may need to verify your identity or order details before acting on a request. Some information may need to be retained where required by law or necessary to resolve a dispute.

10. Children's Privacy

EbookSaathi is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. Where parental or guardian consent or another legal safeguard is required, we will handle the information in accordance with applicable requirements. If you believe a child has provided personal information inappropriately, please contact us.

11. External Websites and Services

Our website may contain links to third-party websites or services. We do not control the privacy practices of independent third parties. Before using those services or providing them with information, please review their relevant terms and privacy policies.

12. Updates to This Privacy Policy

We may revise this Privacy Policy when our practices, website features, service providers, or legal obligations change. The latest version will be published on this page, with an updated date where appropriate. Material changes will be communicated where required by applicable law.

13. Contact Us About Privacy

If you have a question about this Privacy Policy or wish to make a privacy request, please contact us using the official contact details provided on EbookSaathi. Please include sufficient information for us to understand your request, but do not send passwords, payment credentials, or other unnecessary sensitive information.

Need help with an order?

Contact our team if you have questions about an eBook, a purchase, these terms, or how your information is used.

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